Dispatch and Call Taker Level 1

Service Description

Dispatch and call taker are critical skills for security staff, whether you're working as a solo guard or as part of a large team with a dedicated operations and dispatch center. These roles involve much more than simply taking information and relaying it to the appropriate parties. Learn the difference between controlling and leading conversations, how to instruct the general public to prepare for your arrival, and how to effectively triage multiple calls. Additionally, you will develop proactive response strategies to improve response times and reduce the severity of harm when it's needed most.